Customer Support
We're here to help. Find your issue below and email our support team — we typically respond within 1–2 business days.
Email CustomerSupport@REIVaultPro.comBilling Issues
Questions about charges, subscription changes, refunds, or cancellations.
- Unexpected charge or billing error
- Request a refund (within 30 days of first charge)
- Cancel or pause your subscription
- Upgrade or downgrade your membership plan
- Update your payment method
- Invoice or receipt requests
Account Issues
Help with login, access, account settings, or membership activation.
- Can't log in or access your account
- Membership not activated after payment
- Password reset not working
- Email address change request
- Duplicate account or merge request
- Account deletion or data removal request
General Questions
Questions about the platform, features, tools, or how things work.
- How to use a specific tool or calculator
- Questions about membership tiers and access
- Feature availability by plan
- Platform walkthroughs and tutorials
- Partnership or affiliate inquiries
- Feedback and feature suggestions
Report a Problem
Let us know if something on the platform is broken or not working as expected.
- A page or tool is not loading correctly
- Calculator results appear incorrect
- Feature not accessible despite active membership
- Error message or crash encountered
- Incorrect content, typo, or data issue
- Security concern or suspicious activity
Contact Us
For any issue not listed above — or if you'd prefer to send a detailed message — email us directly. Please include your account email address and a clear description of the issue.
Support Email
CustomerSupport@REIVaultPro.comOur support team typically responds within 1–2 business days. For faster answers to common questions, check the FAQ below.
Many questions are already answered in our FAQ page. Check there first for instant answers about billing, plans, and features.
Platform Tour
New to REI Vault Pro or need a refresher? Replay the guided tour to see all the key features in under two minutes.
Need Personalized Guidance?
For investment strategy, mortgage questions, or personalized deal guidance, book a 1-on-1 video call with Ebonie Beaco, Mortgage Strategist and REI expert.
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